I posted this at TJP.  The scheduled move to the new server failed, but this may have been a good thing:

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The moving failure may have been a blessing in disguise.

Two times yesterday the server was unresponsive.  I called support yesterday morning and it was back up immediately.  Last night, the server timed out and I tried to call support several times, but I couldn’t get anyone (just a message saying they had a heavy call volume–goodbye).  So instead, I emailed them and went to bed.

This morning, I didn’t get a response by email and the server was still down.

I called support and got someone who (unlike yesterday) knew nothing.  I was a little frustrated when I had to explain the website on the account that was working was simply DNS pointing to another (non-1and1) server and didn’t mean this particular server was responsive…

After a few minutes (22 minutes actually) she finally agreed to upgrade this to ’server support.’

Another 20 minutes later, the server is still not working.  I will call back around 9 or 10 AM when the more knowledgeable people start.  I think since I called before 6AM, I got the call center who reads from a manual of “if the customer says this, say this, but don’t think.”

Just for fun, you can read this blog about the same hosting company I use: http://1and1aretheworst.blogspot.com

I should say, I am overall satisfied with 1and1.  I was just frustrated getting someone on the phone who knows less than I do about all this server stuff (and as you probably know, that is scary).  This is especially frustrating since this particular account is supposed to be a Managed Dedicated Server.  But I will demand either the server be switched or the problem identified and totally fixed before our move next week.

Just an ‘augh!’ update.